FAQs
About LUMÍRA
Q: What is LUMÍRA?
LUMÍRA is a modest fashion brand focused on refined elegance, comfort, and premium in-house designs.
Q: Are your designs available elsewhere?
No, our designs are exclusive to LUMÍRA and created in-house.
Products & Sizing
Q: Are products true to the photos?
Yes, we use real-life visuals to show how each piece looks and feels as accurately as possible.
Q: How do I choose the right size?
Each product includes sizing details, and you can try the item upon delivery before paying.
Orders & Delivery
Q: How long does delivery take?
Delivery usually takes 2 to 5 business days depending on your governorate.
Q: Can I open the package before payment?
Yes, you can open, inspect, and try your order before paying, Learn more.
Q: What if I refuse to receive the order at the door?
You can return it immediately to the courier during inspection, you only pay the shipping fee, Learn more.
Q: Is there a shipping fee?
Yes, shipping cost varies by governorate and appears when you confirm your order, Learn more.
Payment
Q: What payment methods are available?
Cash on Delivery, bank cards (Visa/Mastercard), Instapay (01500588880), and E-wallets (01500588880).
Returns & Exchanges
Q: Can I return or exchange after delivery?
No, once you accept the item and pay, returns or exchanges are not allowed, Learn more.
Q: What if the item is not suitable during delivery?
You can return it immediately to the courier during inspection and only pay the shipping fee, Learn more.
Contact & Support
Q: How can I contact you?
You can reach us anytime, Please contact us at 01500588880.
